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Frequently Asked Questions
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Where do my invoices get sent to?You will receive a system generated invoice in your main registered email address for your Coastr account. We can add additional recipients upon request. Please contact our support team for help with adding additional recipients for invoices at - support@coastr.com
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How long is the term of my agreement?Please refer to the pricing plan on our website for this information, or you can check the details in the copy of your agreement that we provide to you in your onboarding email. For any further queries, please contact our support team for further details at support@coastr.com
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Who do I contact you for technical support or any other support related queries?For any technical queries or any other assistance, please email our support team at - support@coastr.com
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If I need additional training on the Coastr platform, who do I contact?You will receive instructions in your on-boarding email to book a slot with our Customer Success team for initial Product setup. They will also discuss with you and arrange any product training that you may need. Coastr also runs monthly Product webinars for customers where we go through the key features of the software, new releases and also answer any specific Q&As from users. For additional training needs, please email us at support@coastr.com
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What are Coastr's official business hours?Coast’s official business hours are between 08:30 - 17:30 GMT. For any support related queries please contact us at support@coastr.com. Someone from the team will get back to you within 12-48 hours depending on the urgency of your query. For urgent assistance outside of our normal business hours, please contact your designated account manager.
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