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Customer Success and Support
for your Vehicle Rental Business
Bolstered by a team of talented professionals with a solid background in the connected mobility sector, we strive to deliver a positive experience to our customers.
Customer Success and Support for car rental business
Champions of Future-proof Customer Support
Operating in a niche and specialised fleet and vehicle rental industry, we have been able to assist companies of all sizes.
Of experience supporting the fleet and vehicle rental industry
Average response time (including weekends) against the industry average of 12 hours and 10 minutes [Source: SuperOffice, 2022]
5-Star Customer Rating
On Capterra for our product and unparalleled customer service
World-class Customer Success
We have a dedicated customer success team that constantly works towards providing our customers with a top notch after-sales support experience. Further, our support team manages and resolves queries and provides technical assistance with regard to the platform.
Streamlined onboarding process
Making it easier for customers to transition onto Coastr’s platform in less than 7 days
Dedicated account manager
Works closely with customers to ensure their requirements are accurately fulfilled
Onboarding assistance, training and basic data migration support
To ease the transition from your old software
Exclusive monthly workshops
To provide new product and feature updates and support with effective adoption of the platform
Tracks and manages customer responses and feedback
Net promoter score
We measure and communicate our performance using internal and external SLAs that help us measure our performance against the worldwide standard
vacation, retail, commercial, dealerships, leasing and more
"The product is easy to implement into my day to day business.
Going from several of my previous day-to-day software such as billing, vehicle tracking and inventory to just a single all-in-one software reduces my cost and helps me run the business better".
National Franchise Manager,
Herd Hire, UK
“Our approach is rooted in research. It is about empowering our clients to make the most impact and reach its audiences.”
Coastr CSM team
Outstanding Customer Service Support Team
Our customer care experts quickly answer your questions and provide a solution when required. With a hands-on and personal approach, they work towards providing the best customer service and technical support around the clock.
24*7 global support
Via chat, email or telephone to support queries or issues to suit your timezone requirements
Live ticketing system
All customer issues are logged and tracked in our live ticketing system and triaged depending on the urgency. Critical issues are dealt straight away (within 1 hour) to ensure timely resolution
Customer satisfaction measurement
Every service ticket is closed via an automated feedback survey to measure CSAT scores and so far 75% of our customers have expressed that they are happy with our support services
Coastr Help Centre
Solve issues independently and share your feedback
We have created a comprehensive self-serve guide, which includes a wide range of resources, step-by-step guides, 'how to' videos, articles, FAQs and more. We also empower you to share your feedback via our 'suggestion box' to help us improve our product and services.
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