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Customer Success and Support

Bolstered by a team of talented professionals with a solid background in the connected mobility sector, we strive to deliver a positive experience to our customers. 

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Champions of Future-proof Customer Support

 Operating in a niche and specialised fleet and vehicle rental industry, we have been able to assist companies of all sizes.

35+ Years - Coastr

35+ Years

Of experience supporting the fleet and vehicle rental industry

8.7 Hours - Coastr

8.7 Hours

Average response time (including weekends) against the industry average of 12 hours and 10 minutes [Source: SuperOffice, 2022]

5-Star Customer Rating -Coastr

5-Star Customer Rating

On Capterra for our product and unparalleled customer service

World-class Customer Success

We have a dedicated customer success team that constantly works towards providing our customers with a top notch after-sales support experience. Further, our support team manages and resolves queries and provides technical assistance with regard to the platform.

Streamlined onboarding process -Coastr

Streamlined onboarding process

Making it easier for customers to transition onto Coastr’s platform in less than 7 days

Dedicated account manager

Dedicated account manager- Coastr

Works closely with customers to ensure their requirements are accurately fulfilled

Onboarding assistance, training and basic data migration support -Coastr

Onboarding assistance, training and basic data migration support

To ease the transition from your old software 

Exclusive monthly workshops

Exclusive monthly workshops

To provide new product and feature updates and support with effective adoption of the platform

Live dashboard- Coastr

Live dashboard

Tracks and manages customer responses and feedback

Net promoter score

Net promoter score

We measure and communicate our performance using internal and external SLAs that help us measure our performance against the worldwide standard

Car Park

See what Our Customers Have to Say

Askcarhire

"When I moved over from a 'paper based' system, it was seamless and I had one-on-one support at every turn. Unrivalled pricing and customer support. Regularly implemented updates, based on user experience. Fantastic product".

Katherine,

Ask Car Hire,

United Kingdom

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"It has made van bookings more professional, and after sales have been excellent with help and advice only a phone call away."

Charles,

Loch Garage Van Hire,

United Kingdom

“Our approach is rooted in research. It is about empowering our clients to make the most impact and reach its audiences.”

John Etherson,
Customer Success Lead at Coastr
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Outstanding Customer Service Support Team

Our customer care experts quickly answer your questions and provide a solution when required. With a hands-on and personal approach, they work towards providing the best customer service and technical support around the clock.

24*7 global support - Coastr

24*7 global support

Via chat, email or telephone to support queries or issues to suit your timezone requirements

Live ticketing system -Coastr

Live ticketing system

All customer issues are logged and tracked in our live ticketing system and triaged depending on the urgency. Critical issues are dealt straight away (within 1 hour) to ensure timely resolution

Customer satisfaction measurement

Customer satisfaction measurement

Every service ticket is closed via an automated feedback survey to measure CSAT scores and so far 75% of our customers have expressed that they are happy with our support services

Become our mobility partner
and future-proof your business today

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Coastr Help Centre

Solve issues independently and share your feedback

We have created a comprehensive self-serve guide, which includes a wide range of resources, step-by-step guides, 'how to' videos, articles, FAQs and more. We also empower you to share your feedback via our 'suggestion box' to help us improve our product and services.

Have more questions? 
How about a software tour first?

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