Car Rental Software: How To Safeguard Consumer Data and Increase Trust
Over the last few decades, the world of business, like many others, has been completely transformed by the advent of the internet. Today, with smartphones and watches available all around, most businesses conduct their operations over the internet. For the car rental industry, this digital phenomenon has opened up new possibilities of profit which seemed impossible in the past. Nowadays, customers don't need to wait in line, don't need to fill out paperwork or even pay in cash. What took hours just a few years back, literally takes a few seconds today( a few minutes for the slower users). But this unprecedented shift is not without risks. In a world where information is king, data remains the most powerful and yet, the most vulnerable aspect of modern day business.
Risks for customers
The entire digital market is a market of data! Rapid progress has been made to process all the data available and create viable business models. But as all the information is updated digitally, it leaves them vulnerable to cyber-attacks. Hackers and cyber criminals are always on the prowl to illegally collect data and later, exploit them according to their convenience. This includes personal data like bank account numbers, passwords, government identifications, etc. In the car rental business, these data points are the bedrock on which a lasting business relation develops between clients and customers. Any loss or theft of personal data can break down this symbiotic relationship and sow seeds of doubt about the company's security and integrity.
Risks for companies
For car rental services, data theft can act as a double-edged sword. Not only does it ensure a negative brand reputation, it can also disrupt the entire digital operation. Once they gain access to a system, hackers can bring operations to a complete halt at the click of a button. This is usually followed by a ransom call to unfreeze all digital processes. Thus, in order to operate and grow as a digital business, car rental services need to adopt adequate cyber security measures that ensure the safety of both the company as well their clients.
Data security & Consumer Trust
There are several ways through which car rental companies can check security breaches and ensure continued patronage from their customers. Some of them include:-
Encryption protocols to mitigate risks:
Safeguarding customer information is paramount! Car rental softwares engage advanced encryption protocols that keep the transmitted information as secure as possible. By enabling methods such as 2-factor authentications, end-to-end data encryption, etc. car rental companies can greatly deter unauthorized entities from accessing the data pool.
Security audits:
As the digital realm is extremely dynamic, hackers will keep finding new ways to breach a firm’s cyber security measures. Regular security audits not only help plug the leaks, they also secure the customer’s trust over the long term.
By complying with the existing legal frameworks like GDPR compliance for car rental companies can strengthen their grasp on data security and weed out the vulnerabilities that exist within the system. This generates loyalty and trust for brands as customers feel digitally as well as legally secure.
Incident Response Plans & Backups:
Safeguarding against cyber threats and potential breaches. Accidents and incidents can happen anywhere, anytime. Thus, car rental software firms always reinforce their cyber security plans with several backups and response plans that are necessary to mitigate the impact of a hack.
Traditionally, data security and privacy of customer information has always remained an important aspect of conducting everyday business. But with increasing acts of internet security breaches, data security has transformed into a symbol of trust and efficiency. That's why car rental software services like Coastr have adopted advanced security features like secure cloud services, underpinned by the server security of industry leader – Amazon Web Services. This way, data such as rental agreements, contracts, invoice information as well as the customer’s personal details remain inaccessible to unauthorized entities.
Being SOC II, ISO as well as GDPR certified, Coastr maintains the highest industry standards for enterprise-grade security.
