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Customer Success and Support for car rental business
Vehicle Rental Software Customer Success and Support
Experience | Expertise | Efficiency
Bolstered by a team of talented professionals with a solid background in the connected mobility sector, we strive to deliver a positive experience to our customers.
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EXPERIENCE
Support that feels like an extension of your team
Managing a fleet isn’t just about renting cars—it’s about maximising uptime, ensuring efficiency and delivering outstanding customer experiences. Coastr’s Customer Success Team is built to work alongside you, offering hands-on support tailored to your business needs.
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Industry-Trained Experts – Engineers & fleet specialists handle queries, not just call agents
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Dedicated Account Manager – Personalised guidance from day one
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Seamless Onboarding & Data Migration – Hassle-free transition with expert assistance
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Exclusive Training & Workshops – Learn best practices & stay ahead of industry trends
Success Stories: Real Customers, Real Results
How our van hire management system helps businesses scale efficiently
Watch Jeremy Feeney, Director at Hiremorecar, talk about how Coastr has helped improve efficiency and expand his business
EXPERTISE
Fleet & rental challenges solved proactively
Coastr helps you maximise fleet performance with customer success support, ensuring that every vehicle is optimised for revenue and operational efficiency. Rental businesses face complex challenges—vehicle downtime, double bookings, pricing inconsistencies and slow issue resolution. Our support isn’t just reactive—it’s built to proactively prevent disruptions and unlock growth
How Coastr Empowers Your Rental Business
Coastr offers the best support for car rental platforms, ensuring that your operations are always optimised with proactive guidance and expert solutions.
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Proactive Maintenance Alerts – Real-time fleet monitoring to minimise downtime
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Automated Booking System – Eliminates double bookings effortlessly
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Customisable Pricing & Rate Management – Tailored pricing to suit your business
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Multi-Time Zone Support – Assistance across regions, when you need it most
Measuring Our Success: NPS & Performance SLAs
At Coastr, we track our performance closely through Net Promoter Score (NPS), a key indicator of customer satisfaction. By measuring both internal and external SLAs, we ensure our support aligns with industry standards and continually strives to exceed expectations. This helps us maintain high-quality service that meets worldwide standards and allows us to improve over time.
5 Star Rating & Reviews
Highly rated by rental operators worldwide
EFFICIENCY
Multi-time zone support that keeps you moving
Coastr is a fleet rental software with fast response customer support, ensuring that any issue is addressed quickly and efficiently. We understand that vehicle rental never stops—and neither should your support. Coastr offers multi-time zone, multilingual assistance and automation to keep you one step ahead.
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Multi-Channel Assistance – Chat, email, or phone support when you need it
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Live Ticketing System - All customer issues are logged, tracked and triaged based on urgency. Critical issues are resolved within 1 hour for timely resolution
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Regular Product Updates – Features built from real customer feedback
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Truly Global Support – Multi-lingual, time-zone aligned service
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Built on 35+ Years of Industry Experience - Decades of know-how, built to move you forward
Swift setup. Smooth transitions. Expert training.
Hassle-Free Onboarding & Migration
Coastr is a fleet management software that offers onboarding support, with a dedicated success manager to guide your team every step of the way.
Personalised Onboarding
A dedicated success manager guides you step by step
Seamless Data Migration
Secure and swift data transfer
Comprehensive Team Training
Tailored sessions to get your team up to speed
Trusted by 100+ vehicle rental businesses across 7+ countries,
managing over 10,000 vehicles
Driven by Your Satisfaction
Customer Feedback & Continuous Improvement
At Coastr, we believe in the power of feedback to continually improve. Every service ticket is closed via an automated feedback survey to measure Customer Satisfaction (CSAT) scores. So far, 75% of our customers have expressed satisfaction with our support services, reflecting our commitment to providing top-notch assistance.
This valuable data allows us to continuously refine our services, ensuring that we meet your needs and exceed expectations.
“Our approach is rooted in research. It is about empowering our clients to make the most impact and reach its audiences.”
Coastr CSM team
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Coastr Help Centre
Solve issues independently and share your feedback
We have created a comprehensive self-serve guide, which includes a wide range of resources, step-by-step guides, 'how to' videos, articles, FAQs and more. We also empower you to share your feedback via our 'suggestion box' to help us improve our product and services.
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